Product Support Solutions Rep

Company Name:
Patten Industries
Qualified applicants please apply via this link: https://home.eease.adp.com/recruit/?id=10266491
The overall function of a Product Support Solutions Representative is to focus on growing and sustaining Parts and Service sales. Increase Patten's market share by providing cost saving solutions to help lower customer's owning and operating costs. This job is an outside sales positions that requires a significant amount of driving.
Job duties
Schedule customer visits in conjunction with PAR requirements. Effectively market/communicate offerings and campaigns that position Patten as the clear Product Support choice. Sell Patten goods and services as solutions that assist customers in lowering their equipment owning and operating costs. Provide feedback internally to drive change sufficient to meet market demand and provide viable customer solutions by participating in PSSR meeting/providing weekly territory updates to Products Support Field Sales Managers. Extensive knowledge of customer's and territory (including financial status and past sales volume) well enough to forecast growth potential, select target accounts and identify need for alternative solutions. Work safely at all times. Adhere to applicable safety policies. Using Caterpillar's ultrasonic measuring tool & CTS program to manage all track type machines within the PSSR's territory. Manage customer ground engaging tool needs, updating them on current options that lower their equipment owning and operating costs. Provide better customer experiences by educating the customer on various services facilities and capabilities while involving any necessary experts in the solution process. Monitor and communicate competitive information to assure Patten always has the advantage. Utilize available technology (Internet, Email) to stay current on latest offerings, developments and campaigns in an effort to communicate current issues to customers. All customer quotes are presented in a thorough, professional manner. Document and communicate any issues that impact customer satisfaction to the appropriate area utilizing (CIM) Customer Issue Management. Seek assistance form Product Support Sales Manager for additional help in resolving an issue. Work within and promote corporate values. Effectively manage contact information, machine population, opportunities, activities, campaigns, utilizing Sale Link CRM software as outlined in the SalesLink guidelines located on the company intranet. Must complete training requirements and meet timelines for each training module. Follow up with all leads within 2 days as outlined in the SalesLink guidelines located on the company intranet. Utilize CIM(Customer Issue Management) Software to track customer issues to ensure they are resolved in within 10 days. Perform basic (TAI) machine inspections. Analyze customer oil samples, and advise them of corrective actions.
Job requirements
oFour year undergraduate degree form an accredited college preferred. oStrong technical knowledge and understanding of heavy equipment/systems & components. oA minimum of at least five years demonstrated previous successful OUTSIDE sales record in the construction industry. oValid Driver's License.
EEO M/F/Vet/Disability

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