[Close] 

Service Manager


Req No. 2018-1327
Category Management
Location US-IL-Oglesby
Type Regular Full-Time
Union or Non-Union Non-Union
Overview
POSITION SUMMARY: The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Patten Caterpillar in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.
Responsibilities
PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):
The Service Manager is responsible for all Shop Service and support activities associated with the shop at one Patten Branch location.
  • Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and Teamwork
  • Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
  • Responsible for the Shop Service P&L
  • Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
  • Manage day-to-day activities of Service Department personnel
  • Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
  • Manage service, repair and reconditioning of machines and components
  • Manage new and used equipment inspection, service and preparation for the Sales Department
  • Manage shop customer communications
  • Manage the work order process from opening jobs through job invoicing
  • Develop quotes for complex jobs
  • Consistently enforce work rules and company policies
  • Effectively manage all Work In Progress (WIP)
  • Conduct semi-annual performance reviews for all direct reports
  • Ensure operations conform to industry and company performance metrics and benchmarks
  • Occasionally participate in sales calls with Sales Reps.
  • Environmental compliance regulations
  • Compliance with all corporate safety programs for the service area.

SUPERVISORY RESPONSIBILITIES: Direct Reports: Service Supervisors, Service Writers, Service Clerks, Technicians, Helpers and Interns
Qualifications
EDUCATION/QUALIFICATION/EXPERIENCE:
  • Bachelor degree preferred with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.
  • Minimum 2 years hands on mechanical experience in heavy equipment or related fields, military, or diesel technology trade degree
  • Experience as an Equipment Manager or Service Manager/supervisor a plus
  • Advanced user of all Microsoft Office products to include Excel
  • Working knowledge of Caterpillar programs DBSi, DSI,SMIS 2 and PSEL a plus
  • Working knowledge of CODA a plus

SKILLS/ABILITIES:
  • Working knowledge of a P&L and financial statements
  • Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.
  • Exceptional communication, management, leadership and interpersonal skills
  • Working knowledge of OSHA and EPA regulations as they relate to the industry
  • Ability to carry on effective communication with customers to maintain a high level of customer loyalty

Equal Opportunity Employer M/F/Disabled/Vets
PM16

PI103935021



Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Senior Manager, Provider Data %26 Analytics
Westmont, IL Centene Corporation
Senior Analyst, Space Management
Deerfield, IL Walgreens
Heavy Truck Maintenance Technician Service Adv...
Hoffman Estates, IL Element Fleet Management Corp.
Supplier Management Consultant
Northbrook, IL Computer Resource Solutions
Senior Analyst, Technology Data & Information ...
Chicago, IL Jones Lange Lasalle Inc.
Interim/ Travel Unit Manager - Skilled Nursing
Peoria, IL LeaderStat